Dealing with Difficult People in Challenging Situations (2-Hrs)

This two-hour class consists of several short modules, each dealing with a different and often challenging, issue that private security officers may encounter in the course of their daily activities. Dealing with difficult people can be dangerous and very draining! But by using the strategies in this class, you can effectively and safely manage difficult individuals and situations. The modules in this class are: Security Officer Responsibilities, Interacting with Difficult Individuals and People in Crisis, Interacting with People with Behavioral Health Issues, Interacting with Homeless People and Transients, Interacting with People with Disabilities, Dealing with Difficult People.